Check-in / Check-out

Q01：

What time is Check-in and Check-out?

A：

Check-in time: 14:00 – 18:00
If you plan to arrive after 17:00, please kindly inform us in advance.
Check-out time: by 11:00
We can store your luggage and vehicle before check-in and after check-out. Please feel free to ask.

Q02：

Can I use a credit card for payment?

A：

We accept various kinds of credit cards including VISA and JCB.

Q03：

What is your cancellation policy?

A：

The cancellation fee is applied from 5 days prior to the reserved day.

[Cancellation Policy]
If no notice is received of cancellation:100% of the room charge
If the reservation is canceled on the intended check-in day: 100% of the room charge
If the reservation is canceled the day before the intended check-in day: 80% of the room charge
If the reservation is canceled 2 days before the intended check-in day: 80% of the room charge
If the reservation is canceled 3 days before the intended check-in day: 50% of the room charge
If the reservation is canceled 5 days before the intended check-in day: 30% of the room charge
Please inform us as soon as possible in case of the schedule change.

Q04：

What are the reservation hours?

A：

Our phone reception is available from 9:00 to 18:00.
Online reservations are accepted 24 hours a day.
On closing days, our staff will not be available. Please call us on business days.

Q05：

Can children stay at the hotel?

A：

We are sorry to inform that Shourotei only accepts children from 12 years old and above. Children under 12 years old (including infants) are not permitted.

Q06：

Is a deposit required?

A：

No, a deposit is not required.

Pickup / Access

Q01：

Are there car parks?

A：

There are private car parks for our customers. However, the space can accommodate only about 10 cars, so please make sure to clearly inform us if you come by car. Please also let us know if you come earlier as we can take your car for you to a safe car park.

Q02：

Is there a pickup service?

A：

Pickup service is available from the nearest station called Amanohashidate station to the hotel. Please contact us in advance when you know your arrival time.

Q03：

Is there anything I should be careful about when I visit the hotel in winter? * Does the region around the hotel have a lot of snow?

A：

There may be snow cover in a winter season. We recommend our customers to provide snow chain or install winter tires on their car if they come in winter as there may also be snow covers somewhere on the way to the hotel. We cannot precisely predict the weather in the future until it gets closer, so please contact us directly if you have any questions about the weather. Umbrellas and rain boots are also available. But please note that we have only a limited sized and numbers of the boots.

Large public bath / Hot springs

Q01：

Is there an open-air bath?

A：

We have open-air baths for both men and women. You can have a relaxing time in the bath. The available gender for each open-air bath is to be switched between morning and night so that you can enjoy both baths.

Q02：

Is there a private open-air bath?

A：

We are sorry but we do not have a private open-air bath.

Q03：

I would like to know the available time for the large public bath and available amenity goods.

A：

Available hours:
6:00 – 10:00
11:00 – 23:00
Bath amenities provided:
Shampoo, Conditioner, Body Soap
Face Towel, Bath Towel, Hairbrush, Cotton Swabs, Hair Dryer
For women:
Lotion, Emulsion, Makeup Remover, Body Cream, Face Wash
Shower Cap, Hair Clip
For men:
Hair Tonic, Hair Liquid, Skin Lotion, Razor

Q04：

Can I take one-day trip to the hot springs?

A：

One-day trips to the hot springs are not available.

Room / meal

Q01：

I would like to know the available room equipment and amenity goods.

A：

Facilities:
Air conditioning (heating/cooling), Air purifier, Floor heating
Bathroom & toilet (heated bidet toilet seat)
LCD TV, Refrigerator, Safe, Telephone
Electric kettle, Tea set

Amenities:
Yukata (Japanese robe), Towels, Bath towels, Body soap, Shampoo, Conditioner
Hair dryer, Hand soap, Toothbrush, Hairbrush, Nail clipper, Sewing kit
Pajamas, Tabi socks, Non-woven fabric bag
For men: Face care & styling set (Face wash, Lotion, Hair styling product), Razor
For women: Skincare set (Makeup remover, Face wash, Lotion, Moisturizing cream), Essence mask
Amenity kit: Cotton pads, Cotton swabs, Hair tie, Shower cap

Q02：

Is there a non-smoking room?

A：

All rooms are non-smoking.
The dining area is also non-smoking.
A designated smoking area is available within the facility. Please use this area for smoking, including electronic cigarettes.

Q03：

Is a room barrier-free?

A：

We are sorry, but we do not have a barrier-free room.

Q04：

Are dinner and breakfast taken in a room? What time does a dinner start?

A：

Both dinner and breakfast are to be taken in a room. Standard starting time for a dinner is 18:00, 18:30, or 19:00. Breakfast starts from 7: 30, 8: 00, or 8: 30. We will ask you the time at the time of Check-in.

Q05：

I have an allergy to some ingredients.

A：

If you have any food allergies or dietary restrictions, please inform us at the time of reservation.
We may not be able to accommodate requests made on the day of your stay.

Q06：

Is the in-room bath a hot spring?

A：

No, the in-room bath uses heated water and is not from Amanohashidate Onsen.

Other concerns

Q01：

Is the Internet available?

A：

Free WiFi (Wireless LAN) is available in the hotel rooms. Please use it freely.

Q02：

Is there a convenience store near the hotel?

A：

A convenience store is located about a 5-minute walk from the hotel.
If you have trouble finding it, please feel free to ask our staff.
(Please note that it is not open 24 hours and is not open every day.)

Q03：

I cannot sit on my heels because I have a problem in my knee...

A：

We can provide a table and chairs from your check-in or at the time of dinner/ breakfast. Please inform us when you make a reservation.

Q04：

Can you prepare cakes for celebrations?

A：

Please contact us in advance so that we can help you organizing a beautiful celebration with arrangements like a whole cake and flowers (charged).

Q05：

Are there any beaches nearby?

A：

Amanohashidate Beach is less than 10 minutes walking from the hotel.
Since it is very close, you can change into your swimsuit from your room.
After bathing in the sea, you can conveniently go directly to the public baths.

Q06：

Is there any hospital nearby?

A：

The North Medical Center Kyoto Prefectural University of Medicine is located 10 minutes away by car.

Q07：

I have bad knees and can't sit upright...

A：

We can provide tables and chairs from the time of check-in or in your room at mealtime. Please let us know at the time of reservation.

Q08：

We are going for our anniversary, will you provide anything special?

A：

We will provide you a small, but thoughtful gift.
We also have chanchanko (in red, purple and yellow) available for rent, so please let us know if you would like one when you make a reservation.

Q09：

Are there charging stations for electric vehicles?

A：

In order to accommodate the spread of environmentally friendly eco-cars, we have installed two charging stations for plug-in hybrid vehicles (PHV) and electric venicles (EV) in the parking lot at Monjusou Hotel, our sister hotel.