Check-in/ Check-out
Q1 :   What time is Check-in and Check-out?
A :   Check-in time is usually 14: 00 ~ 18: 00. Please inform us if your arrival time is expected to be after 17:00.
(If you arrive at 19:00 or later we may not be able to offer you a dinner.)
Check-out time is basically up to 11:00. We will be happy to keep your luggage and car for you before your check-in time and after your check-out time.

Q2 :   Can I use a credit card for payment?
A :   We accept various kinds of credit cards including VISA and JCB.

Q3 :   What is your cancellation policy?
A :   The cancellation fee is applied from 3 days prior to the reserved day.

[Cancellation Policy]
  • If no notice is received of cancellation:100% of the room charge
  • If the reservation is canceled on the intended check-in day: 100% of the room charge
  • If the reservation is canceled the day before the intended check-in day: 80% of the room charge
  • If the reservation is canceled 2 days before the intended check-in day: 80% of the room charge
  • If the reservation is canceled 3 days before the intended check-in day: 50% of the room charge
Please inform us as soon as possible in case of the schedule change.

Q4 :   Can children stay at this hotel?
A :   We are afraid but we only accept children whose ages are 12 or over. Please kindly understand that we do not accept children whose ages are under 12.

Pickup/ Access
Q1 :   Are there car parks?
A :   There are private car parks for our customers. However, the space can accommodate only about 10 cars, so please make sure to clearly inform us if you come by car. Please also let us know if you come earlier as we can take your car for you to a safe car park.

Q2 :   Is there a pickup service?
A :   Pickup service is available from the nearest station called Amanohashidate station to the hotel. Please contact us in advance when you know your arrival time.

Q3 :   Is there anything I should be careful about when I visit the hotel in winter? * Does the region around the hotel have a lot of snow?
A :   There may be snow cover in a winter season. We recommend our customers to provide snow chain or install winter tires on their car if they come in winter as there may also be snow covers somewhere on the way to the hotel. We cannot precisely predict the weather in the future until it gets closer, so please contact us directly if you have any questions about the weather. Umbrellas and rain boots are also available. But please note that we have only a limited sized and numbers of the boots.

Large public bath/ Hot springs
Q1 :   Is there an open-air bath?
A :   We have open-air baths for both men and women. You can have a relaxing time in the bath. The available gender for each open-air bath is to be switched between morning and night so that you can enjoy both baths.

Q2 :   Is there a private open-air bath?
A :   We are sorry but we do not have a private open-air bath.

Q3 :   I would like to know the available time for the large public bath and available amenity goods.
A :   You can take a bath at any time except cleaning time from 10 am to 11 am.
[Bath Amenities]
We provide; shampoo, hair conditioner, body soap, hand towel, bath towel, hair brush, cotton swab, hair dryer.

◆ Lotion, milky lotion, cleansing cream, body cream, face-wash, shower cap, hair clip (women)
◆ Hair tonic, hair styling liquid, lotion, razor (men)

Room / meal
Q1 :   I would like to know the available room equipment and amenity goods.
A :   Air-Conditioner, bath, toilet (with seat heater and bidet function), LCD TV, refrigerator, safe, telephone, kettle, tea set, yukata(summer kimono), towel, bath towel, shampoo, hair conditioner, hair dryer, hand soap, toothbrush, hairbrush, shower cap, shaver, soap, nail clipper, sewing kit (Basically bringing soft drinks/ alcohol by your own is not allowed. Please note that you may have to pay a bringing charge if you bring in.)

Q2 :   Is there a non-smoking room?
A :   We do not have a particularly designated non-smoking room, but we do our best to carefully deodorize a room if you request us in advance.

Q3 :   Is a room barrier-free?
A :   We are sorry, but we do not have a barrier-free room.

Q4 :   Are dinner and breakfast taken in a room? What time does a dinner start?
A :   Both dinner and breakfast are to be taken in a room. Standard starting time for a dinner is 18:00, 18:30, or 19:00. Breakfast starts from 7: 30, 8: 00, or 8: 30. We will ask you the time at the time of Check-in.

Q5 :   I have an allergy to some ingredients.
A :   If you have an allergy to an ingredient please inform us in advance when you make a reservation. We will arrange your meal without allergen as much as possible. (We can provide a vegetarian meal, but please note that we are using dried bonito and seafood for stocks used for seasoning of a dish.)

Q5 :   Is there a restaurant where I can have a dinner nearby?
A :   Restaurants near the hotel close in the evening. There are a ramen shop and Japanese restaurant where you can have a dinner near the hotel. Please check your plan as we also offer a dinner.

Other concerns
Q1 :   Is the Internet available?
A :   Free WiFi (Wireless LAN) is available in the hotel rooms. Please use it freely.

Q2 :   Is there a convenience store near the hotel?
A :   There is a convenience store in 5-minutes walking distance from the hotel. Please feel free to ask our staff if you are not sure the way to go.

Q3 :   I cannot sit on my heels because I have a problem in my knee...
A :   We can provide a table and chairs from your check-in or at the time of dinner/ breakfast. Please inform us when you make a reservation.